RETURNS & SHIPPING

RETURNS

Divaluxe has no Return/Exchange policy on handbags

Although, if you have received a Damaged/Tampered/Wrong article, then your order will be eligible for Exchange only. No refunds will be done.

Please note:
No defects will be considered without an unboxing video.
Make an unboxing video while opening the parcel. No defect/damages in the article will be considered without an unboxing video. Please share the video within 24 hours of receiving your parcel on our customer care number.

Exchange process:
Our team will examine the exchanged article(s) before dispatching a new one. All the tags should be intact on the article(s).

If you have any queries, you can always reach out to us at:

Email: divaluxe.in@gmail.com
Contact number: +91-8210313063

CANCELLATION

We don't have Cancellation/ Refund policy.

SHIPPING

Divaluxe offers 

Free Delivery

Shipping cost will be applicable in case of any exchange or return if necessary

COD Available:
-Cash on delivery service is available all over India
-We charge flat ₹150 on COD orders.

Orders are usually shipped within 1-3 working days after placement.

Our warehouse dispatches orders from Monday to Friday, and it takes another 5-7 working days for the order to reach you based on your location.

COD ORDERS: If you place an order above ₹5000 on COD, you need to pay a minimum advance amount to proceed with your order. Our representative will call you to confirm the order and request an advance payment (minimum ₹500) online, with the remaining balance to be paid in cash on delivery. The order will be dispatched only after the payment is made. Please make the payment only on the barcode/bank details provided by us. If you have any queries, you can reach out to us at 8210313063

Note: Free shipping is ONLY applicable to pincodes that are serviced by our logistics partners. In the case that your pincode is un-serviceable, an additional shipping charge will apply to your order. Our team will get in touch with you and inform you of the same before dispatching your order.

For all domestic orders (within India) taxes and duties have already been included in the product price.