Shipping Policy

At Divaluxe, we strive to provide a seamless shopping experience for our customers. This Shipping Policy outlines how we handle orders, shipping timelines, and delivery processes.

1. Processing Time

  • All orders are processed within [1-3 business days] of receiving payment.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an Whatsapp confirmation with your order details and tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times

We deliver pan-India and offer the following shipping options:

Standard Shipping

  • Cost: Free 
  • Delivery Time: [4-7 business days]

Express Shipping

  • Cost:  Depending on the location and weight of the package
  • Delivery Time: [1-4 business days]

Note: Delivery times may vary based on your location, weather conditions, or other unforeseen circumstances.

3. International Shipping

Currently, we do not offer international shipping. Stay tuned for updates as we expand our services globally.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp (8210313063). Use this tracking number to monitor your shipment’s progress.

5. Delays and Issues

While we aim to ensure timely delivery, there may be delays due to:

  • Remote locations
  • Natural disasters
  • Courier partner issues

If your order is delayed, please contact us at [divaluxe.in@gmail.com or WhatsApp @ +91-8210313063, and we will assist you promptly.

6. Damaged or Lost Packages

  • If your package arrives damaged, please take photos and contact us withing 1 hour of delivery.
  • In the rare case of a lost shipment, we will work with the courier service to resolve the issue. If the package cannot be located, a refund or replacement will be provided.

7. Returns and Exchanges

Refer to our Return & Exchange Policy for detailed information on returning or exchanging items.

8. Contact Us

For questions about shipping or order updates, reach out to us:

  • Phone/WhatsApp: 8210313063
  • Email: divaluxe.in@gmail.com
  • Store Address: Divaluxe, 2nd Floor, The Oval Mall, Opposite Big Bazaar, Saridhela, Dhanbad 826001

We appreciate your trust in Divaluxe and are committed to delivering high-quality products and excellent service. Thank you for shopping with us!